jitabwt Privacy Policy — Your Data, Your Rights, Our Commitment

jitabwt collects personal data through several channels: directly from you during account registration and profile updates, automatically through your interaction with the platform, and from third-party partners involved in payment processing and identity verification. The categories of personal data we collect are described below.

1.1 Registration and Identity Data

When you create a jitabwt account, we collect the following information: your full legal name, date of birth, email address, mobile phone number, and the city or district of residence within Bangladesh (for example, Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, or Mymensingh). This data is collected to create your player profile, verify your identity, and comply with our age verification obligations. Providing accurate registration information is mandatory — accounts created with false details may be suspended.

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may request copies of identity documents such as your National Identity Card (NID), passport, or driver's licence issued by a recognised authority. Proof of address documentation (such as a recent utility bill or bank statement) and proof of ownership of the payment methods used on your account may also be required before withdrawals are processed. These documents are used exclusively for identity and age verification purposes.

1.3 Financial and Transaction Data

We collect records of all financial transactions associated with your account, including deposit amounts, withdrawal requests, transaction timestamps, the payment method used (such as bKash, Nagad, Rocket, Upay, or bank transfer), and transaction reference numbers. We do not store full payment card numbers or mobile banking PINs. All payment credential handling is managed by independently operated, encrypted payment gateway partners.

1.4 Gaming and Betting Activity Data

We maintain a record of your gaming and betting activity on jitabwt, including game sessions, bet amounts, game outcomes, bonus usage, and account balance history. This data is used to manage your account accurately, detect suspicious activity, resolve disputes, and provide you with relevant promotional offers where you have opted in to receive them.

1.5 Technical and Device Data

When you access jitabwt, our systems automatically collect certain technical information about your device and browsing session. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), session timestamps, pages visited, and approximate geographic location derived from your IP address. This data is used for platform security, fraud prevention, and performance optimisation.

1.6 Customer Support Communications

When you contact jitabwt support by email at [email protected] or through any in-platform messaging tool, we retain records of those communications including the content of your messages, timestamps, and any resolution actions taken. This enables us to handle follow-up queries efficiently and maintain a complete service history for your account.

jitabwt uses the personal data we collect for specific, defined purposes. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent or as otherwise required by applicable law.

Where jitabwt relies on your consent as the legal basis for processing (for example, to send you promotional emails about bonuses, new games, or seasonal offers such as those timed around Eid, Pohela Boishakh, or the BPL cricket season), you may withdraw that consent at any time by updating your communication preferences within your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

jitabwt does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

3.1 Payment Processing Partners

To process your deposits and withdrawals, jitabwt shares relevant transaction data with our certified payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay mobile financial services, as well as banking partners such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, and card scheme operators Visa and Mastercard. These partners receive only the transaction information required to complete the payment and are contractually prohibited from using your data for any other purpose.

3.2 Game Technology Providers

jitabwt's game library is powered by third-party game studios and technology providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data to support game functionality, random number generation auditing, and fair-play certification. Personal identifying information is not shared with game providers in a form that would allow them to identify individual players.

3.3 Identity Verification Services

To conduct KYC and age verification, jitabwt may engage third-party identity verification services. These providers process identity document data solely for verification purposes and are bound by strict data processing agreements that prohibit secondary use or disclosure of the documents you submit.

3.4 Legal and Regulatory Disclosure

jitabwt may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities if required to do so by applicable law, court order, or regulatory direction. In such cases, jitabwt will disclose only the minimum data required to comply with the relevant legal obligation and will, where legally permitted, notify the affected player of the disclosure.

3.5 Business Transfers

In the event that jitabwt undergoes a corporate restructuring, merger, acquisition, or sale of all or part of its assets, personal data held on the platform may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer via the email address registered on their account prior to any change in the data controller's identity.

jitabwt uses cookies and similar browser-based storage technologies to maintain your session, protect your account security, and measure how the platform is used. The following table summarises the categories of cookies deployed on jitabwt.net.

jitabwt does not deploy third-party advertising cookies, social media tracking pixels, or cross-site behavioural tracking scripts on this platform. Analytics data collected through cookies is aggregated and anonymised before being used to inform platform improvements — it is not linked back to individual player profiles.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from logging in or using core platform features. Disabling functional or analytics cookies will not prevent you from accessing the platform but may affect the quality of your experience.

jitabwt retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods set out below reflect our standard practice.

• Account and registration data: Retained for the duration of your account's active status, plus a minimum of 5 years following account closure, in line with anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
• Financial and transaction records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping obligations.
• Gaming activity logs: Retained for a minimum of 3 years from the date of each game session or bet, to support dispute resolution and responsible gaming audits.
• Customer support communications: Retained for a minimum of 2 years from the date of the last message in each support thread.
• Technical and device data: Retained for up to 12 months on a rolling basis, after which older logs are anonymised or deleted.
• Marketing consent records: Retained for the duration of your active marketing consent plus 3 years after withdrawal of consent, to demonstrate compliance.

Upon expiry of the applicable retention period, jitabwt will securely delete or anonymise the relevant personal data. Where anonymisation is used, the resulting data no longer constitutes personal data and may be retained indefinitely for aggregate statistical analysis.

jitabwt implements a layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal data against unauthorised access, loss, destruction, or disclosure. Our key security measures include the following.

• Transport Layer Security (TLS): All data transmitted between your device and jitabwt servers is encrypted using TLS 1.2 or higher, rendering it unreadable to any party intercepting the connection.
• Data-at-rest encryption: Personal data stored in jitabwt databases is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data within jitabwt's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum access level required to perform their specific role.
• Password hashing: Player account passwords are stored as salted cryptographic hashes. jitabwt employees cannot view your plain-text password at any time.
• Intrusion detection: jitabwt's infrastructure is monitored continuously for signs of unauthorised access, unusual traffic patterns, and potential security incidents. Automated alerts trigger immediate investigation protocols.
• Vendor security assessments: All third-party vendors who process personal data on jitabwt's behalf are subject to security due diligence assessments before onboarding and periodic reviews thereafter.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights or interests, jitabwt will notify affected players without undue delay and take immediate remediation steps. If you believe your jitabwt account has been compromised, please contact [email protected] immediately.

As a player on jitabwt, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". jitabwt will acknowledge your request within 3 business days and respond in full within 10 business days (Bangladesh Standard Time, UTC+6).

• Right of access: You may request a copy of the personal data jitabwt holds about you, including your account registration data, transaction history, and gaming activity logs.
• Right to rectification: If any personal data jitabwt holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Account details such as your registered email address and phone number can also be updated directly within your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that jitabwt may be required by law to retain certain data (such as transaction records and KYC documents) beyond the point of an erasure request, in which case we will explain the applicable retention obligation clearly.
• Right to restrict processing: In certain circumstances, you may request that jitabwt limits the way in which it uses your personal data, for example while the accuracy of the data is being investigated following a rectification request.
• Right to data portability: You may request that jitabwt provides your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You have the right to object to jitabwt's processing of your data where that processing is based on legitimate interests. You also have the absolute right to object to the use of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where jitabwt processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the legality of processing carried out prior to withdrawal.

jitabwt will not charge a fee for handling data rights requests unless a request is manifestly unfounded, repetitive, or excessive, in which case we reserve the right to charge a reasonable administrative fee or to decline the request, explaining our reasons for doing so.

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how jitabwt has handled your personal information, please contact our support team directly. All privacy-related enquiries are handled by dedicated support staff who are trained in data protection matters.

Email: [email protected] (subject line: "Privacy Enquiry")
Response time: Acknowledgement within 3 business days; full response within 10 business days (Bangladesh Standard Time, UTC+6).

If you are not satisfied with jitabwt's response to your privacy concern, you have the right to escalate your complaint. jitabwt takes all privacy complaints seriously and is committed to resolving disputes fairly and transparently. Formal complaints submitted in writing will receive a written response detailing the outcome of our investigation and any remediation steps taken.

This Privacy Policy may be updated periodically to reflect changes in our data practices, applicable law, or platform functionality. The most current version will always be available at jitabwt.net/privacy-policy, and the effective date at the top of this page will be updated accordingly. Continued use of jitabwt following an update to this policy constitutes acceptance of the revised terms.